Answers to the most common questions. If yours is not here, write to us and we will reply by email.
Frequently asked questions
Do I need an account to play?
No. Trafic Control has no account and no sign-in. Install it and play.
Where is my progress saved?
Only on your device. There is no cloud save: we run no server for the game, so we cannot see or restore your progress.
I changed phone or reinstalled the game. Can I get my progress back?
Unfortunately not: progress, coins, lives and boosters are stored on the device and are erased when the app is uninstalled. Your "Remove ads" and "Premium pack" purchases can be recovered with Restore purchases (see below).
How do I restore my purchases?
Open Settings or the Shop in the game and tap Restore purchases, while signed in to the same Apple or Google account used for the purchase. This restores "Remove ads" and the "Premium pack". Coin and life packs are consumable and cannot be restored.
I paid but did not receive my purchase.
Check your connection, close and reopen the game, then tap Restore purchases. If the item is still missing, email us with the store receipt (order number). Payments and refunds themselves are handled by Apple or Google.
How do I get a refund?
Refunds are decided by the store: reportaproblem.apple.com for the App Store, or your order history in Google Play.
How do I remove the ads?
The "Remove ads" option in the Shop removes the ads between levels, once and for all. Rewarded videos stay available because you choose to watch them in exchange for a reward.
How do I change my advertising choices?
In the European Economic Area, the United Kingdom and Switzerland, open Settings > Ad choices in the game to reopen Google's consent form. On iPhone, you can also change tracking permission in the system settings under Privacy & Security > Tracking. More details on the data request page.
I am out of lives. What can I do?
One life comes back every 20 minutes, up to five. You can also watch an optional rewarded video, refill with coins, or buy a life pack in the Shop.
How do I start again from scratch?
Open Settings and tap Reset progress. All progress is erased; your purchases are kept.
Which languages are available?
English and French. You can switch in Settings.
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Contact us
Write to loic-emmanuel.bah@le2mholding.com. Please tell us your device model, system version and what happened; a screenshot helps a lot.